Returns
To return a Westees product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@westees.co.nz and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Returns must be made within 7 days from receipt of purchase.
The team at Westees are committed to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user selected options such as product size or type.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Westees does not proof documents created by its customers prior to processing.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorisation) number. Please be sure to write RMA in the email subject line.
- To help us manage any returns in an efficient manner the RMA number should be displayed in a conspicuous place on the outside of the return parcel.
Send the package to:
Westees - Returns
21 Bruce Mclaren Road Henderson
Auckland
Auckland 0612
New Zealand
